80 lines
7.0 KiB
Markdown
80 lines
7.0 KiB
Markdown
---
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tags:
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- work
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- cpm
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- summary
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updated: '2026-11-03'
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status: draft
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---
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# CPM stuck-messaging project: where we are, Nov/3
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Internal metrics, keep out of public PRs. Task: [CPM: root-cause the stuck embedded extension messaging](https://app.asana.com/1/137249556945/project/72649045549333/task/1216761517055116?focus=true). Details: [[cpm-post-release-analysis-2026-10-27]], [[cpm-status-2026-10-15]].
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## What the project has achieved
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Goal: permanent stuck reports below 1% of DAU (0.2-0.5% = success). Permanent = no answer for 5 minutes, repeated or needed a reload.
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Now (macOS 1.214, iOS 7.244, Nov/2):
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- iOS: 0.44% of DAU (0.39% on 7.243, same day). Inside the target.
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- macOS: 1.89%. Above the target.
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Fixes shipped:
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- [P3](https://app.asana.com/1/137249556945/task/1219643764290826?focus=true), [OS<26.6 limit](https://app.asana.com/1/137249556945/task/1220003778559448?focus=true) – improves extension startup after a restart from up to 32 s → 0.1 s on iOS/macOS 26.6+ (lab tests). iOS 26.6+: "background missing" failures 8.2% → 0.3% of DAU (users with any failure 14.6% → 8.3%). Effect on permanent not measurable yet (one day, 90k users).
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- macOS: [pinned tab lost on window close](https://app.asana.com/1/137249556945/task/1219643712648486?focus=true), [tab merging](https://app.asana.com/1/137249556945/task/1218356681060823?focus=true) – real bugs fixed, UI tests added. They caused under 1% of stuck reports, and about 3x fewer after the fix (macOS 1.211 → 1.213).
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- [P1](https://app.asana.com/1/137249556945/task/1219531810004072?focus=true) – recovery after a slow wake of the extension. Triggers for 19% of iOS and 3% of macOS daily users (Nov/2).
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- [P2](https://app.asana.com/1/137249556945/task/1219531810004072?focus=true) – retry after load error 6. Triggers for 1.7% of iOS and 0.2% of macOS daily users (Nov/2).
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- [P4](https://app.asana.com/1/137249556945/task/1219531810004072?focus=true) – reload the page when the extension starts late. Off by default, never triggered in production. Late starts detected: 6.8% of iOS and 0.57% of macOS daily users (Nov/2).
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- [Network process crash](https://app.asana.com/1/137249556945/task/1219531810004073?focus=true) – restart after the networking process crashes. Triggers for 6.6% of iOS and 4.2% of macOS daily users (Nov/2).
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- [State restoration race](https://app.asana.com/1/137249556945/task/1218744813699966?focus=true) – restored tabs wait up to 5 s for the extension to start before loading. Shipped in macOS 1.210 / iOS 7.240. % of DAU with a restored tab failing (7.243 / 1.213, Nov/2): transient iOS 6.6%, macOS 0.70%; permanent iOS 0.06%, macOS 0.02%. No data from before the fix.
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Reproduced in tests:
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- iOS: after "error 6" the background stays broken and every wake fails again ([harness](https://app.asana.com/1/137249556945/task/1219531810004071?focus=true)). Fix goes public Nov/9.
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- macOS: a tab loses its connection to the extension and gets no answer until reloaded. 0.42% of DAU permanent, mostly single tab. Trigger unknown, no fix.
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Hypotheses rejected:
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- [Deallocation race](https://app.asana.com/1/137249556945/task/1217907325352233?focus=true) ([A/B](https://app.asana.com/1/137249556945/task/1218356681060819?focus=true), [flag](https://app.asana.com/1/137249556945/task/1219036128743441?focus=true)) – fix shipped behind a flag never turned on, no relation in the data.
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- [Reload on the stuck signal](https://app.asana.com/1/137249556945/task/1218744813699968?focus=true) – 46% of macOS cases still got no answer. Late page reload never triggered.
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- Lost message after wake – 0 of ~1,500 wakes in tests ([Reproduce the issue](https://app.asana.com/1/137249556945/task/1217907325352231?focus=true)).
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- Hung background process – under 1% of failures.
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- Memory pressure, flag toggling, "failed load blocks forever" – not reproduced.
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## Fixes going public next week (Nov/9)
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- [Upgrade before loading](https://app.asana.com/1/137249556945/task/1220004977087625?focus=true) – load the new extension version first on launch. Removes part of the permanent failures right after an update (macOS 0.26% of DAU, iOS 0.05%).
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- [Error 6 restart](https://app.asana.com/1/137249556945/task/1219939142983214?focus=true) – restart the extension when a load error leaves it broken. Up to 0.08% of DAU permanent on iOS, negligible on macOS.
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- Together: macOS 1.89% → about 1.6%, iOS 0.44% → about 0.3-0.35%. Estimates, upper bounds.
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## Data now (% of DAU, Nov/2)
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One day, early adopters, macOS about 9k DAU: a rough picture.
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- macOS: permanent 1.89% (browser-wide 1.22%, one tab 0.68%).
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- Failures right after a wake 0.68%, tab not connected 0.42%, other 0.30%, right after an update 0.26%, right after a load 0.19%.
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- iOS: permanent 0.44% (browser-wide 0.26%, one tab 0.18%).
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- Right after a load 0.18%, error 6 0.08%, right after a wake 0.06%, right after an update 0.05%, other 0.04%.
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- No fix in flight for macOS wake failures (35% of permanent) and tab not connected (22%).
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## Plan
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This week, cleanup:
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- [Feature flags cleanup](https://app.asana.com/1/137249556945/task/1220159402040629?focus=true):
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- Remove fix and flag (did not work or never ran): [cpmBackgroundGraveyardTreatment](https://app.asana.com/1/137249556945/task/1218860893478440?focus=true), [cpmLateBackgroundDocumentRecovery](https://app.asana.com/1/137249556945/task/1219588497257482?focus=true), [cpmMessagingHangRecovery](https://app.asana.com/1/137249556945/task/1218855001659655?focus=true), [cpmBackgroundLoadRecovery](https://app.asana.com/1/137249556945/task/1219701603183698?focus=true).
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- Remove with the diagnostics: [cpmDiagnosticsRecorder](https://app.asana.com/1/137249556945/task/1218785444896174?focus=true), [cpmBackgroundDelegateProxy](https://app.asana.com/1/137249556945/task/1218782530802146?focus=true).
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- Keep the fix, remove the failsafe flag: [cpmNetworkProcessRecovery](https://app.asana.com/1/137249556945/task/1219701603183695?focus=true), [cpmStableBaseURL](https://app.asana.com/1/137249556945/task/1219728649844711?focus=true), [webExtensionSharedPinnedTabWindowClose](https://app.asana.com/1/137249556945/task/1219660990760563?focus=true), [webExtensionStateRestorationGate](https://app.asana.com/1/137249556945/task/1218931841045393?focus=true), [cpmBackgroundLoadRestart](https://app.asana.com/1/137249556945/task/1219970564251181?focus=true) (after Nov/9 data).
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- [Pixel data cleanup](https://app.asana.com/1/137249556945/task/1220159402040630?focus=true): remove the temporary pixels and episode parameters that only served the investigation.
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Next, metrics:
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- Permanent breakage metrics: a small fixed set, rates against DAU, added to the health indicators dashboard. Task to create.
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- Extension lifecycle metrics: find where the startup message stops, to diagnose the wake failures. Needs privacy review and releases, data in 1-2 release cycles. Task to create.
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- Data check of the Nov/9 fixes: [Analyze attribution data after stage 3](https://app.asana.com/1/137249556945/task/1220159402040627?focus=true).
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Open:
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- No fix for macOS wake failures and tab not connected. If the new metrics show nothing actionable, close the project and reset the target.
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